Instant Messaging (IM)

• Instant messaging (IM) is another alternative for a quick meeting especially if you are looking for immediate answers or wish to relay information to one or more persons in a timely fashion.

• Essentially, instant messaging is a form of communication over the internet whereby you can instantly send messages to one or more persons in real time.

• One of the best features of instant messaging is being able to see whether the person is available, busy or away as this information is displayed on the person’s profile. 

 

• Instant messaging is very handy for businesses that provide customer support as customers can instantly speak to a representative in real time and deal with an issue as it arises.

• It is also a useful tool for businesses to communicate with their customers, colleagues, and suppliers who might be located in the same office building or located somewhere around the world.